9wgame Privacy Policy

This policy clearly explains how we collect, store and protect your personal data.

Last updated: 30 October 2026
1

Introduction — 9wgame and This Policy

9wgame is a platform providing digital gaming and betting services for players in Myanmar. This Privacy Policy ("Policy") is intended to help users understand what personal data we collect when accessing https://9wgame.wine or using 9wgame's services, for what purposes that data is handled, and how it is protected.

By continuing to use this website, you are considered to have accepted the terms of this Policy. If you do not wish to accept, please stop accessing the website. If you have any questions about this Policy, you can contact us at [email protected].

2

Personal Data We Collect

We collect only the following personal data from players, to the extent necessary and consistent with the purposes described—

2.1 Information You Provide Directly

  • Name, date of birth (to verify that the player is 21+) and contact details provided at account registration
  • Financial details required when making payments via KBZPay, Wave Money, AYA Pay and CB Pay
  • Messages and communication records sent when contacting player support
  • Identity or citizenship documents provided for player verification (KYC) checks

2.2 Automatically Recorded Information

  • IP address, browser type and screen settings
  • Website access logs (log files), referring URLs and pages visited
  • Browser records collected via cookies and similar technologies
  • Game history and financial transaction records
3

Purposes for Which Data Is Used

We use the personal data we collect only on the following legal bases—

  • Contract performance: To process players' deposit/withdrawal transactions, apply bonuses and promotions, and provide customer service
  • Legal obligation: Actions such as anti-money laundering (AML) compliance and player age verification (21+)
  • Legitimate interest: Website security checks, protection against unauthorised access, and service improvement
  • Player consent: Sending promotions directly to players based on their preferences (consent may be withdrawn at any time)

We do not sell personal data for purposes unrelated to the above, such as product sales or third-party advertising.

4

Cookies and Tracking Technologies

The 9wgame website uses the following types of cookies—

4.1 Strictly Necessary Cookies

These cookies are used to maintain login sessions, save bonus settings, and secure payment transactions, so there is no option to disable them.

4.2 Performance Cookies

These cookies collect traffic statistics so we can understand how players use the website and improve our service. You can disable them in your browser settings, but some website features may not work as well.

4.3 Cookie Controls

You can reject or delete cookies through your browser settings. However, if strictly necessary cookies are disabled, some website services may not function properly.

5

Data Sharing and Third Parties

We do not sell, rent, or trade players' personal data to third parties. We share it with trusted partners only when strictly necessary to deliver our services—

  • Payment processors: KBZPay, Wave Money, AYA Pay, and CB Pay handle payment transactions only; data shared with them is limited to what is needed for the relevant payment transaction
  • Technology service providers: Partners responsible for website hosting, analytics, and cybersecurity
  • Legal requests: If required by a court order or lawful request, data will be disclosed in a proportionate manner

All third-party service providers are bound by a data protection agreement with us, and we oversee how they handle the data.

6

Data Security Measures

We use SSL encryption both at rest and in transit to protect your personal data. Additional security measures include—

  • Access controls — the number of staff authorised to handle data is kept to a minimum
  • Two-factor authentication — required for all website administration access
  • Network protection — firewalls and intrusion detection systems
  • Log monitoring — continuous monitoring to detect any suspicious access
  • Data minimisation policy — data from banned or inactive accounts is deleted once the legally required retention period has passed

That said, no encryption method on the internet can guarantee 100% security — our measures follow current technical best-practice standards.

7

Data Retention Period

We retain personal data only for as long as we are providing the service and as long as required for legal compliance—

  • Active accounts — for as long as the account exists
  • Financial records — until the legally claimable retention period after the payment date has passed
  • Compliance investigations (AML / fraud) — three years after the case is resolved
  • Player ban or self-exclusion — one year after the exclusion period ends

Once those periods have passed, we will securely delete the data or anonymise it so that no individual can be identified.

8

Player Rights

Every player has the following rights regarding the personal data we handle—

  • Right to Access: You can request to see what data we hold about you
  • Right to Rectification: You can request that incorrect or incomplete data be corrected
  • Right to Erasure: You can request that your personal data be deleted when there is no legal obligation to retain it
  • Right to Restrict Processing: You can request that we temporarily limit how we process incomplete data
  • Right to Data Portability: You can request that the data we hold about you be provided in an easy-to-carry format
  • Right to Opt Out of Marketing Emails: You can object to your data being used for marketing purposes at any time

To exercise these rights, contact us at [email protected]. We will respond within a reasonable time depending on the nature of the request.

9

Protection of Minors

9wgame's services are intended for players aged 21+ only. We do not knowingly collect personal data from anyone under 21. Age verification is applied at registration.

If you believe a minor has opened an account, please notify us immediately at [email protected] — we will delete the data right away.

10

External Links and Third-Party Websites

We do not deliberately include links to external websites on our site. If you arrive at 9wgame from an external website and share personal data there, we take no responsibility for that — please refer to that external website's own privacy policy.

11

Policy Updates

We may review and update this privacy policy from time to time. If there are significant changes, we will notify you via an on-screen notice or to your registered contact address before the changes take effect.

Continuing to use 9wgame after a policy change means you accept the updated policy. If you do not agree with the changes, you may stop using the site and contact us to close your account.

12

Contact — 9wgame

If you have questions about this policy or wish to exercise your data rights, you can reach us through the following channels—

Letting us know the department you need and clearly describing your request will help us respond faster.

Privacy Protection FAQ

9wgame collects only what is strictly necessary: the name and contact details you provide at registration, financial transaction data, game history, and website access data (such as IP address and browser type).

We do not sell or rent player data. It is shared only with payment processors (KBZPay, Wave Money, AYA Pay, CB Pay), website technology partners, and when required by law.

Email [email protected] with a data deletion request. We will delete your data once it is no longer required for legal compliance purposes.

You can disable cookies in your browser settings, but this may affect essential site functions such as login, payments and bonus displays. If you want to keep playing without interruption, we recommend keeping essential cookies enabled.

Yes. All payment data is protected with SSL encryption. Card or mobile payment numbers are not stored on 9wgame servers — they are stored only on the servers of the relevant payment processors.

Data is kept for as long as your account is active and for as long as required for legal compliance (which may be longer for financial records). After a player closes their account, data is deleted once AML requirements no longer apply.

Email [email protected] and ask to "unsubscribe from promotional emails" — we will action it right away. Communications relating to payments, account security and legal compliance cannot be opted out of, as these are essential.