21 Questions · 5 Groups
9wgame Questions & Answers
Here you will find complete answers to the questions players ask most often — about deposits, how to play Shan Koe Mee and 2D/3D, VIP cashback, customer support, and responsible gambling.
9wgame is a platform that brings together Live Casino, Slots, football betting, Crash games, and Esports in one place for Myanmar players. This FAQ page answers the most common questions across 5 sections: deposits, local games, privacy, customer service, and VIP benefits. If you can't find your question, contact us via Live Chat at the bottom of the page.
Deposits
9wgame accepts deposits via KBZPay, Wave Money, AYA Pay, and CB Pay. All methods have a minimum deposit of 20,000 Ks. Transactions are fast and secured with SSL encryption. Funds are credited to your account instantly, so you can start playing right away.
Log in to your 9wgame account, go to Deposit, and select KBZPay. Transfer the amount to the KBZPay number shown, then enter the reference number on the deposit form and submit. The minimum deposit is 20,000 Ks and funds are credited instantly. If you run into any issues, contact us via Live Chat.
9wgame does not charge any deposit fee or commission. 100% of the amount you deposit reaches your account. However, payment services like KBZPay or Wave Money operate independently and may have their own fees, so check their policies directly.
Yes, you can deposit with Wave Money. The minimum deposit amount is 20,000 Ks. Transfer the funds to the 9wgame Wave Money number shown in the app, fill in the transfer form, and submit. You can start playing immediately after depositing.
The minimum withdrawal amount is 20,000 Ks. Withdrawals are normally processed within 1 hour. Your account must be fully verified before withdrawing, and you can withdraw via KBZPay, Wave Money, AYA Pay, or CB Pay.
Shan Koe Mee and 2D / 3D
Yes, the 9wgame platform is fully accessible through a mobile browser. On any Android or iOS phone, open 9wgame.wine in Chrome or Safari and play Shan Koe Mee from anywhere. Make sure your internet connection is stable for the best experience.
Shan Koe Mee is a traditional Myanmar card game played with 3 cards. The winner is determined by the last digit of the total card value. The highest hand is 9-9-9 (Shan Koe Mee), which wins instantly. At 9wgame you can play live with a live dealer — no waiting around between rounds.
In 3D lottery, you bet on an exact 3-digit number. Results are announced through the official process, and 9wgame protects fair play with a verified system. There is no system that can predict which number will come out — play based on your own judgment only.
In 2D lottery, you bet on a 2-digit number. Result times and payout rates can vary depending on the game. 2D is popular among Myanmar players and is available at 9wgame. Do not trust anyone claiming they can predict the winning number — play based on your own judgment only.
Self-Exclusion
If you need help managing your play, contact 9wgame's 24/7 Live Chat or email us at [email protected]. Our support team can set up a Cooling-Off period or Self-Exclusion for you. You can read more on the Responsible Gaming page.
The 9wgame platform is only open to players aged 21+. This rule is in place to protect the health and safety of players. No one under 21 is permitted to play — this is a non-negotiable condition.
Signs of problem gambling include: being unable to stop gambling, chasing losses by continuing to play, borrowing money to gamble, losing touch with family and social life, and gambling with more money than you can afford to lose. If you experience any of these signs, contact our support team immediately.
To request a Self-Exclusion or Cooling-Off period, contact 9wgame via Live Chat or [email protected]. The support team will immediately block your gaming account for the period you choose, and will not reopen it until that period ends and you personally request it.
To set your own deposit limit, contact support via Live Chat or [email protected] and tell them how much you want to limit and over what period — daily, weekly, or monthly. This is a tool that supports responsible gambling.
Customer Service
You can reach 9wgame support via Live Chat (directly on the website) and by email at [email protected]. These are the only official contact channels. Support is not available through Telegram, Viber, or direct phone calls — if it does not come through these two channels, it is not official communication.
Before contacting support, have your 9wgame account ID ready. For deposit or withdrawal matters, include the transfer reference number, amount, and timestamp. Having this information prepared in advance helps resolve your issue faster and more accurately.
Yes, the 9wgame support team can respond in Burmese via Live Chat and email. The service is designed so that Myanmar players can communicate clearly in their own language. No language barrier — you can speak in Burmese.
9wgame support is available 24 hours a day, 7 days a week (24/7). Whether it is night or morning in Myanmar Standard Time (MMT, UTC+6:30), you can reach us instantly through Live Chat. Email inquiries will also be responded to as quickly as possible.
VIP Benefits
Players who reach VIP status receive weekly cashback, priority support, and exclusive offers throughout their VIP period. As you move to higher tiers, cashback rates and offers improve, and personal account management becomes available.
9wgame has 4 VIP tiers — Bronze offers up to 0.4% weekly cashback, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5%. Cashback is paid directly to your account each week, so you can use it to play right away.
Cashback is a cash reward calculated each week based on your valid bet amount. For example, at Platinum VIP you get back up to 1.5% of your valid bets as real cash. It helps cover losses by returning part of the difference, giving players a layer of protection.
VIP tiers are determined by 9wgame based on a player's betting volume and consistent activity over time. Players who play regularly can progress gradually from Bronze to Silver, Gold, and Platinum. When you move up, our support team will notify you.
VIP cashback rewards are credited directly to your gaming account and can be used to continue playing. There may be conditions around withdrawal, so contact us through Live Chat for details — our team will explain how to make the best use of your cashback.
Still can't find your answer?
If you have a question not covered in this FAQ, the 9wgame support team is available 24/7 via Live Chat to help right away. You can also reach us by email at [email protected] — we'll reply in Myanmar language.
Log in and contact Live Chat